Warranty
Metrohm instruments come with a 12 month warranty as standard.
Choose to upgrade to a 2, 3 or 4 year Metrohm Warranty Contract and benefit from:
- Engineer visits
- Reduced consumable costs
- Advanced dosing tests
- Unlimited emergency repairs
- No repair costs
- Enhanced support from Metrohm
- Certified calibration documents
- Discounts on Lab Angels method development costs
Warranty Contract Options
Standard Warranty | Extended Warranty | Full WarrantyRecommended! | |
|---|---|---|---|
Duration | 2 Years | 3 Years | 4 Years |
Saving | 20% | 25% | 30% |
Preventative maintenance vists included | 1 per year | 1 per year | 1 per year |
Preventative maintenance consumables included | Yes | Yes | Yes |
Metrohm Advanced Dosing Test | Yes | Yes | Yes |
Performance Verification | On request | On request | On request |
Emergency repairs | Unlimited | Unlimited | Unlimited |
Parts required for repair(s) | All included | All included | All included |
Service reports | Yes | Yes | Yes |
Certified calibration documents | Yes | Yes | Yes |
Enhanced support | Yes | Yes | Yes |
| Lab Angels method development discount | 2.5% | 5% | 10% |
Outstanding warranty periods
The uncompromising quality of our products allows us to offer warranty services that are much above the usual standards. We offer the following warranty periods for spare parts, suppressors and software products:
5 Year Software Support
Metrohm also offers a 60 month PC software support warranty, calculated from the date on which the product is withdrawn from the market. The content of this warranty is the ability of the customer to obtain appropriate software support at market prices during the time of the warranty period.
This does not apply for software products sold under the Metrohm NIRSystems brand.
10 Year Spare part availibility
Metrohm also offers a 120 month spare parts availability guarantee, calculated from the date on which the product is withdrawn from the market. The content of this warranty is the ability of the customer to obtain functioning spare parts at market prices during the time of the warranty period.
This does not apply for products sold under the Metrohm NIRSystems
Anion suppressor warranty
The warranty period for "MSM" type anion suppressors is 120 months from the date of delivery or 60 months in the case of continuous operation.