Quality Service

Metrohm Service Agreements

Metrohm Service Agreements

Our new Service Agreement, Prime GLOBAL, includes the most commonly requested service and support features. Premium protection with full cost control.

Metrohm Qualification Services

Metrohm Qualification Services

We tailor our qualification approach to your environment and requirements, focusing on what is essential based on your risk assessment. This ensures your system gets exactly what it needs for maximum efficiency in the qualification process.

Add-on Services

Add-on Services

Metrohm offers a range of additional services that can be acquired either separatly or as an add-on to our Metrohm Service Agreements.

Experts by your side

Experts by your side

Metrohm Quality Service simplifies your daily work in the laboratory, making it safer and, above all, more predictable.

Consulting

Consulting

Metrohm specialists are available to address any issue that may arise over the course of your Metrohm system lifetime – from the decision making process for a new unit to system replacement.

Installation

Installation

Proper installation and commissioning of a new instrument is critical for ensuring the quality of analytical results. Profit from our experience and select the degree of installation service including documentation that fits your needs.

Application Support

Application Support

Application know-how is the key ingredient to use your instrument to its’ full potential. At Metrohm we’re happy to share our knowledge with you and to offer you a wide range of literature and services.

Training

Training

We offer basic and advanced training for all of our technologies - classroom-style, custom on site or virtual.

Preventive Maintenance

Preventive Maintenance

Preventive maintenance is the key to your system's accuracy and longevity. Choose the level of service that best suits your needs.

Repair Service

Repair Service

Repair Service - fast help whenever and wherever you need us.

Warranty

Warranty

The uncompromising quality of our products allows us to offer warranty services that beat industry standards.

Remote Support

Remote Support

Metrohm Remote Support is available for all Metrohm systems that are controlled by PC-software. All you need is an internet connection.

News

New ISO 18127 for monitoring of adsorbable organically bound halogens (AOX and AOF) in waters using combustion ion chromatography (CIC)

New ISO 18127 enables reliable AOX and AOF monitoring for PFAS pre‑screening using CIC. Developed with Metrohm expertise for comprehensive water analysis.

Metrohm USA Announces Grand Opening of New, Innovation-Focused Houston Facility

Metrohm USA proudly marked the grand opening and ribbon‑cutting of its brand‑new Houston facility on March 24, 2026. After years of operating from leased space in the region, this move marks a significant milestone and transition into a custom-built, company-owned building designed to accelerate technical innovation, deepen customer engagement, and support long-term regional growth.

Events

New Approaches to Established Environmental IC Methods

The session will be led by Metrohm IC experts Jay Gandhi and Linx Waclaski, who bring extensive hands‑on experience supporting environmental laboratories and developing practical IC workflows for regulated water analysis. Drawing from real‑world method optimization, troubleshooting, and application support, the speakers will connect today’s IC hardware and column advances to the challenges labs encounter every day. Attendees can expect technically grounded guidance that goes beyond theory, with insights shaped by direct experience helping environmental labs improve method performance, reliability, and efficiency.

PFAS analysis with ion chromatography-based techniques

This webinar discusses complementary ion chromatography–based approaches for PFAS analysis in accordance with current standards. Learn more about combustion ion chromatography (CIC) and ion chromatography coupled with mass spectrometry (IC-MS/MS) for PFAS analysis.