A man and a woman in a laboratory with Metrohm instruments; happy customers with Metrohm Service Agreement

Because we care!

We want you to be happy with your Metrohm system. And we believe that regular service ensures top performance for many years to come.

Woman looking over a man's shoulder onto a laptop in a laboratory; Metrohm Service Agreements explained

Reliable protection with maximum flexibility

Customize your personal service and preventive maintenance solution

Two women talking in laboratory coats in their coffee break; Customer Reviews for Metrohm Service

Customer Voices

What do our customers say about Metrohm Service?

Man saying something to a woman in laboratory clothes

Meet our service engineers

Why preventive maintenance? Our service experts explain

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Metrohm Service Agreements – Simple and flexible

With regular service and maintenance, you can rely on the performance of your Metrohm system for many years. Our service agreements offer reliable protection with maximum flexibility: choose between standard and prime agreements, both with versions for regulated environments.

Standard agreement

Reliable protection against system failure and downtime
Maximum system availability and high-quality results
Reduced daily/hourly rates in case of unplanned service interventions
Fast restoration of your system with minimal disruption of your daily operation
Numerous options and add-on services to customize your personal solution
Pharma version: Complete "audit-ready" GxP documentation package included

Metrohm Service Agreement: Standard

Metrohm Service Agreement: Standard Pharma

Prime agreement

Reliable protection against system failure and downtime
Maximum system availability and high-quality results
100% cost certainty with no hidden costs
Fast restoration of your system with minimal disruption of your daily operation
Premium support with guaranteed response time
Pharma version: Complete "audit-ready" GxP documentation package included

Metrohm Service Agreement: Prime

Metrohm Service Agreement: Prime Pharma

What do our customers say about Metrohm Service?

The service has been great both for preventive maintenance and repairs.

S. P.,

Syngenta Crop Protection, LLC

Good maintenance of the instruments by Metrohm staff.

M. G.,

BASF Coatings GmbH

After sales is timely and they have a good attitude, problems will be resolved in a timely manner.

M. L.,

Miba Precision Components Co., Ltd.

Very good after-sales service (both commercial and technical service); even with adapting the analysis methods to the samples from our laboratory if necessary.

L. B.,

Herma Productos de Limpieza SA

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Would you like to see more customer reviews? Go to SelectScience