When critical software issues bring your laboratory to a standstill, waiting for help isn’t an option. With Metrohm Software Assurance, critical issues are prioritised with guaranteed response times, so you know exactly when help will arrive.

Your case is handled by a named specialist, with a clearly defined escalation path if needed. No call centres, no uncertainty - just fast, accountable support when it matters most.

System failures happen - but prolonged downtime doesn’t have to. Metrohm Software Assurance includes reliable disaster recovery, led by experts who understand your OMNIS environment.

We support full system rebuilds, restore verified backups, and rapidly replace licences when hardware needs to be changed. The goal is simple: get your laboratory operational again, quickly and correctly.

Yes - significantly. Supporting laboratory software internally can stretch IT teams who are already juggling infrastructure, cybersecurity, and end-user support.

Metrohm Software Assurance provides vendor-led guidance on updates, patches, diagnostics, and system compatibility. Because our specialists know how OMNIS interacts with Windows, firewalls, and IT environments, issues are resolved faster - freeing your IT colleagues to focus on their core responsibilities

Compliance expectations evolve, and unmanaged software can become a hidden risk. Metrohm Software Assurance is compliance-ready by design, with structured updates, documented releases, and a strong focus on data integrity.

This reduces surprises during inspections and supports ongoing validation, revalidation, and future upgrades - helping your digital environment stay inspection-ready at all times.

Your agreement includes an annual service visit focused on practical software maintenance tasks such as:

• Data archiving
• Backup verification
• General system health checks

This proactive approach helps prevent issues before they impact operations and ensures your system remains stable and well maintained.

Yes. Software Assurance provides access to the latest OMNIS Long-Term Support (LTS) versions on release, including:

• Critical security and stability fixes
• Approved enhancements and new features

This ensures your system remains secure, supported, and aligned with Metrohm’s recommended software lifecycle

Administrator lockouts can be stressful and disruptive - especially if access is urgently needed. Metrohm Software Assurance includes support to regain administrator access safely and efficiently, minimising downtime and avoiding risky workarounds.

Yes. Your team receives access to the OMNIS Training Academy Video Suite, a library of clear, practical video guides covering everyday tasks and best practices.

These resources help users build confidence, reduce errors, and get more value from the software - without relying solely on internal super-users.

With Cyber Resilience Act reporting requirements starting in September 2026 and patch/updates management from 2027, working with a reliable vendor is essential. Metrohm Software Assurance keeps your OMNIS current, providing access to required patches and security updates, keeping you up to date and secure against risks to your infrastructure.