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Field Service Specialist – Ion Chromatography

Rochester, NY

en

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across New York, and north and west Pennsylvania, ideally based in the Rochester-Syracuse area.

 

What You’ll Do

As a Metrohm Field Service Specialist, you’ll be the face of our Ion Chromatography Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.

You will:

  • Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
  • Support customers both on-site and remotely (via phone, email, Teams).
  • Partner with Process Analytics teams to support IC instruments in advanced process systems.
  • Manage a dynamic schedule across a multi-state territory.
  • Build strong customer relationships through expert service and communication.
  • Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

 

Territory

This role covers New York, and north and west Pennsylvania, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

 

What You Bring

  • BS/BA in Chemistry or a closely related scientific discipline.
  • 2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
  • Excellent troubleshooting and communication skills.
  • Strong time management and the ability to work independently.
  • Willingness to travel extensively throughout the territory and occasionally outside the region.

Learn more and apply