Field Service Specialist – Ion Chromatography
Rochester, NY
en
Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!
We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across New York, and north and west Pennsylvania, ideally based in the Rochester-Syracuse area.
What You’ll Do
As a Metrohm Field Service Specialist, you’ll be the face of our Ion Chromatography Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.
You will:
- Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
- Support customers both on-site and remotely (via phone, email, Teams).
- Partner with Process Analytics teams to support IC instruments in advanced process systems.
- Manage a dynamic schedule across a multi-state territory.
- Build strong customer relationships through expert service and communication.
- Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
Territory
This role covers New York, and north and west Pennsylvania, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.
What You Bring
- BS/BA in Chemistry or a closely related scientific discipline.
- 2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
- Excellent troubleshooting and communication skills.
- Strong time management and the ability to work independently.
- Willingness to travel extensively throughout the territory and occasionally outside the region.