Field Service Specialist
Los Angeles, CA, USA
en
We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across the greater Los Angeles area.
Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!
We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across the greater Los Angeles area.
Territory
This role covers Los Angeles and nearby California regions extending to the Nevada border. Candidates should be comfortable managing travel and adapting to varying client needs and environments.
What You’ll Do
As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.
You will:
- Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
- Support customers both on-site and remotely (via phone, email, Teams).
- Manage a dynamic schedule across the territory.
- Build strong customer relationships through expert service and communication.
- Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.
What You Bring
- BS/BA in Chemistry or a closely related scientific discipline.
- 2–4 years of hands-on experience repairing laboratory instrumentation.
- Excellent troubleshooting and communication skills.
- Strong time management and the ability to work independently.
- Willingness to travel extensively throughout the territory and occasionally outside the region.
Bonus Points For:
- Previous experience traveling for field service work.
- Familiarity with process-based applications.
Benefits That Work for You
Eligible employees enjoy a comprehensive benefits package, including:
- Medical, dental & vision coverage
- Company-paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal, and holiday time
- Supportive, growth-oriented team culture
- Company vehicle