Send a smile today!

A Metrohm customer should always be a happy customer. But we understand that can’t always be the case. Sometimes it’s because we goofed; other times, the cause is completely out of our hands. But no matter, we always have the power to change an unpleasant situation and reverse a frown to a smile.

If you encountered an unhappy customer today and would like to send them a small token in exchange for a smile, choose one of our 4 gifts, tell us what you'd like the accompanying letter to say and fill out all address fields. Marketing will take care of the rest!

Customer Support Reps, Service and in-house teams, NOTE: If you are the one sending an apology gift to someone, please inform the appropriate Sales Rep of your actions. The Sales Rep is our customers' first point of contact and should always be kept in the loop.

Apology Gifts

Recovery-Gifts

Gift Choice



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