Service Engineer / Sr. Service Engineer

Prepare, plan, schedule and carry out Installation & routine Preventive Maintenance activities to the full satisfaction of the Customer.
Ensure that the field trip/tour is planned to cover jobs efficiently and effectively. Work with team spirit.
Make sure that the Department is aware of the Engineer’s whereabouts and inform them about the updates regularly.
Any commitments made to the Customer should be recorded and informed to the Department Head.
Diagnose and repair faults of company products at customers' premises to their complete satisfaction.
Maintain & file records of all activities carried out at Customer premises and get customer confirmation that the work was carried out to their satisfaction.
Train customers on the necessary product information, which might help them resolve minor problems and determine when a service visit is necessary.
Make customers aware of any new product developments to increase company sales.
Provide inputs about Customers’ (and self) suggestions, complaints and requirements to the Service Head or Branch Service Manager.