To expedite completion of your request, please complete as many fields as possible. To check on the status of an existing request or to initiate urgent requests for new service, please contact our technical support team at 1-866-638-7646, Option 3.

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Address (Instrument Location)

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Service Request

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Please provide as much detail as possible related to your service request to minimize potential delays. For repair service please detail the problem, error codes observed and any troubleshooting you have performed.

Instrument Information

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Please include the model # and serial # for the instrument(s) you would like serviced. You may list more than one instrument. Ex: 916 Ti-Touch, Serial # 19160010XXXXX. Type N/A if you do not have this information.

If your instrument is controlled by Metrohm software, please enter the model and revision number below to expedite processing of your request. (Ex: Tiamo 2.5, MagIC Net 2.3). Type N/A if you do not have this information.