It's an exciting time at Metrohm USA! 

We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for a Director of Field Service to join our field-based Service Team. It's your chance to be a part of a dynamic team and make an immediate impact!

The Field Service Director (FSD) will provide strategic leadership, planning and execution in alignment with our corporate goals and initiatives. The ability to develop and clearly communicate strategic plans to all stakeholders is crucial.  

The FSD is responsible for developing and executing sustainable revenue growth strategies that support and maintain our core customer base, expand to meet changing customer needs and capitalize on market opportunities.   

This leader will manage a regional team of Field Service Specialists, coaching and developing individual contributors, supervisors and managers.  

To be successful in this role, you will have:

  • Strong technical and business acumen to manage margin analysis, job costing, utilization efficiency and accurate service revenue forecast.  
  • Exceptional performance management skills with a knack for negotiation and conflict resolution. This includes effective communication, the ability to motivate others and the competence to create performance and development goals and foster achievement. 
  • Outstanding ability to analyze stakeholder impact, recognize upstream/downstream cause and effect and conceptualize effective strategies.

Qualified candidates will possess a bachelor’s degree in Chemistry or another technical discipline, an MBA is preferred. At least three years of experience managing field-based employees in an area related to the scientific instrument business is also strongly desired. You will be required to pass a thorough background, credit and drug screening.

Learn more and apply here