Support and Service

In this chapter you will find support on working with our KF titrators.

Using illustrations and short videos, we would like to support you with installing and operating the instruments as well as carrying out the determinations. In the Troubleshooting section, you will also find answers to FAQs and a glossary.

In this chapter you will find support on working with our CVS instruments.

Using illustrations and short videos, we would like to support you with installing and operating the instruments as well as carrying out the determinations. In the Troubleshooting section, you will also find answers to FAQs and a glossary.

In this chapter you will find information to support you in working with our potentiometric titrators.

Using videos, we would like to support you with carrying out the determinations. In the Troubleshooting section, you will also find answers to FAQs.

In this chapter you will find information on working with our stability measuring instruments.

Learn how to operate, perform maintenance procedures and solve the most common issues related to stability measuring.

In this section you will find support on voltammetry instruments and voltammetric measurement.

In this section you will find support on care and maintenace of electrodes

In this section you will find support on ion chromatography.

Metrohm Quality Service simplifies your daily work in the laboratory, making it safer and, above all, more predictable.

Your benefits with Metrohm Quality Service:

• Insurance for a longer lifetime of your Metrohm instrument
• Your software runs at peak performance
• Documented accuracy and precision for your buret/dosing unit
• The easy way to compliant IQ/OQ documentation in regulated environments
• Expert support is just a phone call away

Consulting – expert advice to make the right decision

Metrohm specialists are available to address any issue that may arise over the course of your Metrohm system lifetime – from the decision making process for a new unit to system replacement:

• Support in system selection and/or expansion
• Design Qualification
• Feasibility studies
• Modification or extension of methods
• Requalification and decommissioning

Installation – correct measurements right from the start

Proper installation and commissioning of a new instrument is critical for ensuring the quality of analytical results. Profit from our experience and select the degree of installation service including documentation that fits your needs:

Basic installation	Certified Installation	Analytical Instrument Qualification (AIQ)
Basic service Included in every installation Basic Installation Record	Comprehensive service Detailed documentation Functional Test of system performance	Compliance service (IQ/OQ) For regulated environments Documented proof of system installation and operation

Application Support – take advantage of our experts’ know-how

Application know-how is the key ingredient to use your instrument to its’ full potential. At Metrohm we’re happy to share our knowledge with you and to offer you a wide range of literature and services:

• Access to Metrohm’s Applications expertise
• Free download of over 1700 applications in the Application Finder
• Fast and professional troubleshooting support through personal consultations with our specialists by: telephone, e-mail, or Remote Support
• Solution of complex analytical problems on-site or at one of our global application laboratories

Training – we take you on a continuous journey

We offer basic and advanced training at our local offices, at the Metrohm Academy in Herisau or on your premises. Benefit from:

• Efficient and proper use of all analytical methods
• Better productivity of your staff
• Training in your language
• Customized training, tailored to your needs
• Training documentation and certificates for trouble-free audits

Interested?

Contact your local sales rep and find out more about our services.

Preventive Maintenance – prevent problems before they arise

Preventive Maintenance is the key to your system’s accuracy and longevity. Choose the level of service that best suits your needs.

Metrohm Care Contracts	Metrohm Software Care	Metrohm Dosing Test
Ideal cost-benefit-ratio Tailored service plans Keep your instrument in prime condition Peace of mind for your investment	Ensure maximum system performance and data security.	Calibrate and document the accuracy of your dosing device and exchange units according to the relevant requirements.

Metrohm Repair Service:

• Fast instrument repairs due to decentralized repair workshops around the world
• High quality repairs by trained and certified professionals
• On-site emergency services and express repairs for maximum instrument up-time

Metrohm Spare Parts:

• Original spare parts, made in Switzerland
• Short delivery times through local distributors
• 10 year spare parts availability guaranteed after instrument discontinuation

Interested?

Contact your local sales rep and find out more about our services.

Outstanding warranty periods

The uncompromising quality of our products allows us to offer warranty services that are much above the usual standards. We offer the following warranty periods for Metrohm instruments, spare parts, suppressors and software products: