Inside Tele-Sales Specialist

It's an exciting time at Metrohm USA! 

We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an entry level Inside Tele-Sales Specialist at our corporate headquarters in Riverview, FL. 

This is your chance to be a part of a dynamic team and make an immediate impact!

The entry level Inside Tele-Sales Specialist is responsible for attracting new customers and driving revenue growth within the U.S. market.  Primarily interacting with a CRM system, the Sales Specialist will connect leads with opportunities and drive customer interactions with the outside sales team.  The Specialist will ensure a positive Metrohm experience and will help, along with the Director of Business Development, to drive the evolution of this new Metrohm sales function.  The Sales Specialist will grow the business through opportunity generation, shortening the sales cycle, and ensuring customer satisfaction.

Essential Functions:

Lead Generation

  • Make initial contact to qualify sales leads based on information gathered from trade shows, marketing campaigns, and telephone inquiries.
  • Solicit leads from current and prospective customers to generate orders.
  • Utilize social media and other web content to find potential customers.
  • Pass qualified leads and facilitate in-person meetings to Outside Sales representatives once opportunity is identified.
  • Follow up on and maintain obsolescence and competitive installation base to capture opportunity.
  • Identify additional customer needs to include expanded product and or potential service needs.
  • Promote brand awareness of Metrohm and our technologies.
  • Attend tradeshows and exhibits to promote our products.

CRM Maintenance

  • Profile CRM contacts for increased marketing campaign effectiveness.
  • Update installation base of CRM contacts for future opportunities.
  • Aid in CRM cleanliness to promote efficiency of use by marketing and sales personnel.

Customer Satisfaction

  • Make outbound calls to existing customer base to evaluate the customer experience and uncover new opportunities.
  • Follow up on customer satisfaction issues to resolve and escalate as needed.

General

  • Generate monthly reports for lead/funnel/order analysis. 
  • Identify process improvement opportunities to create an expedient sale cycle and increase revenue generation.

Education/Experience/Additional Qualifications:

  • Bachelor’s degree in chemistry or equivalent preferred; OR a minimum of two (2) years of industry‐related sales experience; OR equivalent combination of education and experience
  • Two (2) years of experience in inside sales preferred
  • Ability to establish and maintain effective and constructive working relationships with others
  • Familiar with analytical instrumentation preferred
  • Previous sales training (Miller Heiman – PSS and SS) preferred

Learn more and apply here.