Doing Business with Metrohm USA

We accept purchase orders to eliminate paperwork and streamline your ordering process. Please contact our customer support department toll free at 866-METROHM for more information. Orders can also be placed using your VISA®, MasterCard®, or American Express® card. Please note: product appearance, specifications, and/or published prices are subject to change without notice.

When placing an order, provide us with the catalog number and identify any special requirements, such as voltage. For further assistance or to place your order:

  • Call Customer Support toll free at 866-METROHM M-F, during normal business hours.
  • Email Customer Support
  • Fax Customer Support: 813-316-4900 (USA), 905-569-0665 (Canada)

Metrohm USA Webshop

  • Online ordering is now available! The new Metrohm USA webshop provides you with an easy, secure and efficient way to order reagents, columns, electrodes, spare parts and other accessories. 
  • The webshop accepts payment via purchase order or credit card.
  • Register online at


General Quotation Terms and Conditions

Download our quotation terms and conditions here

GSA contracts

A large selection of products are available on GSA contract, which may be used by federal and municipal government laboratories, state government laboratories, and state universities for the procurement of instrument supplies.

Product warranty

Our products are under warranty against defects in workmanship and materials. Contact Customer Support by email or call toll free 866-METROHM for warranty information on a specific product and/or extended warranty programs that may be available.


All specialty liquids and reagents products are developed, designed, and sold for research use only; they are not for use in diagnostic or therapeutic procedures. Users must determine the suitability of the products for their particular use.

Freight terms

Parcel and motor freight shipments ordered collect are F.O.B. from designated Metrohm warehouses in North America. In most cases, prepaid shipments are F.O.B. destination.

GSA contracts
GSA contracts