The uncompromising quality of our products allows us to offer warranty services that are much above the usual standards. We offer the following warranty periods for Metrohm instruments, spare parts, suppressors and software products:
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The general warranty period is 36 months exclusions below) from the date of delivery or 18 months in the event of continuous operation. The warranty remains valid on the condition that the servicing is provided by a service organization authorized by Metrohm at defined intervals and with a defined scope.
For devices sold under the Metrohm NIRSystems brand a full 16 month warranty is applicable. For continuous operation, the warranty period is reduced to the half.
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The warranty period for anion suppressors of the type "MSM" is 120 months from the date of delivery or 60 months in the case of continuous operation.
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Metrohm also offers a 120 month spare parts availability guarantee, calculated from the date on which the product is withdrawn from the market. The content of this warranty is the ability of the customer to obtain functioning spare parts at market prices during the time of the warranty period.
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Metrohm also offers a 60 month PC software support warranty, calculated from the date on which the product is withdrawn from the market. The content of this warranty is the ability of the customer to obtain appropriate software support at market prices during the time of the warranty period.
This does not apply for software products sold under the Metrohm NIRSystems brand.
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